Telecom For Business

The business customer expects to be viewed and treated as a single entity. This means that you as operator must ensure you provide a consistent and coherent customer experience. This sounds simple, but many providers have not yet or only barely achieved this.

In our eyes, a service provider is only customer oriented once:
- The customer is uniquely represented within the Service Provider’s administration
- The Service Provider knows who the customer is and the products he uses
- The Service Provider knows what the past customer contacts were and on what subject
- The customer receives a fitting proposal based on the customer’s wishes and the service already in use by the customer

Now that VoIP provides a reliable alternative to traditional telephony, VoIP-based services are also becoming available for business customers.
Services, such as VoIP Trunking and IP Centrex are leading in this respect.

In addition, operators are developing added-value services, such as Hosted Exchange, Remote Backup, PIN and Alarm over IP and other SaaS applications. Furthermore, in the near future, location-based and presence-based services will become available for the business market.