Quality Assurance

VDVL and Quality Management
According to VDVL, the Quality Manager’s approach to the quality process is the key to achieving rapid, effective and permanent quality improvements. In our experience quality increases when the Quality Manager carries out assessments instead of audits; or better still if he/she conducts reviews instead of assessments. The same applies when the Quality Manager does not limit him/herself to simply making observations, but also makes recommendations, and even assumes a coaching role.

 
VDVL is convinced that the extent of the improvements achieved increases in proportion to the Quality Manager’s direct involvement. Rather than assessing quality after-the-fact, careful monitoring and direction during the development process.
However, an increase in the involvement of the Quality Manager could well be at the expense of his/her objectivity, which is so important in the quality tasks. This is why we establish the desired work methods in collaboration with our customers.

Personnel, Process and Product
The quality achieved in our view is determined by the three Ps of Quality Management:
- the Personnel responsible for producing the product,
- the Processes used for this purpose, and finally
- the quality of the Product itself.
These three Ps of course each require a specific management and improvement approach, whereby in our view, the durability of the quality is served by a focus on Personnel and Processes first and foremost and then on the Product.

VDVL’s P-QIM
VDVL has developed a quality management methodology called Project Quality Improvement Method. P-QIM for short. P-QIM is based on four pillars that are further explained below.

Experience & skills
In our opinion, Quality Managers must have skills and recent hands-on experience related to the execution of projects in the Telecom industry.
This creates a solid basis for providing realistic advice and is a contributing project success factor.

Approach
The attitude of and approach used by Quality Managers is a determining factor for achieving structural and durable results. Without losing their independent status as Quality Manager, they can provide support and coaching to project team members to achieve improved results.

P-QIM Process
The P-QIM process forms the basis of the method. It describes the activities that are to be performed.

Templates
The various templates that are easy to apply constitute a key component of the P-QIM methodology. The templates consist of questionnaires, forms, checklists, plans and standard reports. This provides a comprehensive and standard way of working.