Package Selection & Implementation

Packageselection
 
You have decided to renew the ICT systems that support your business operations. You are thinking about acquiring a standard software package

Selecting a software package that meets your wishes and requirements is not something you do every day. Indeed, you are looking for solutions that will last many years. The decision is not easy.
 
VDVL has more than 10 years experience supporting software package selection initiatives for companies and organizations in the Telecom & Internet markets.
The type of software packages that we are familiar with can be categorized as follows:

• Enterprise Solutions (ERP);
• Customer Relationship Management (CRM) en E-Business
• Sales en Order management;
• Fulfillment & Provisioning;
• Customer Care & Billing;
• Configuration management;
• Service management & Assurance;
• Financial management;
• Enterprise Application Integration;
• Workflow and Messaging;
• Reporting.

 
To ensure that the requirements engineering process is executed efficiently, we structure and maintain our knowledge about Business Models, Business Processes, Requirements, Software Solutions, IT Architectures and Selection Criteria in the form of extensive reference materials. We also make smart use of de facto standards, such as e-TOM and ITIL.
 
In our view, ultimately you must be able to decide yourself which vendor and which solution are best suited for your organization.
We have developed a model for this purpose for establishing and measuring the selection criteria, and evaluating vendor performance.
 
 
Software Package Implementation
 
Your organization is about to implement a standard software package. You know that such an implementation process is no picnic. Furthermore, the results are crucial to your organization. An implementation is not only concerned with the new system. The work processes are changing as well. Employees require training and ways need to be found to convert the data from the existing system. However, the overall project cannot and should not take too long. You are preoccupied with questions such as:

• What is a responsible approach that also produces results?
• How long will the project take?
• How much is this going to cost?
• What is a good approach to ensuring the involvement of employees?
• What changes will be made to the organization and the ways of working?
• How can we ensure that this change is properly and quickly implemented?
• How do we communicate the changes to the organization?

 
VDVL has more than 10 years experience managing and supporting implementation projects for organizations in the Telecom & Internet markets.
The success of the implementation of a commercial software package depends on the following:

• A responsible implementation strategy;
• The identification of critical implementation success factors;
• A realistic project schedule and a stable project organization;
• The selection of a good vendor;
• The selection of an experienced implementation partner.

 
Given its knowledge and experience, VDVL can, together with you, fulfill these conditions, so that you can rely on:

• An optimal relationship between the required time, costs and functionality
• A responsible implementation for the organization
• The efficient use of people and resources

Improved business operations following the implementation of the commercial software package that matches your expectations.