Business Proces Management

VDVL & Business Process Management

Challenges for operators
Various existing operators (KPN, UPC, Ziggo, Vodafone, T-Mobile) are in the process of making a transition from traditional high-volume product silos with the associated legacy IT systems (‘stovepipes’) to the more open and integrated solutions required for a large variety in ‘stacked’ and ‘bundled’ services for consumer, business and wholesale markets. These stacked services mostly consist of IP-based services with multiple access technologies (DSL, HFC, FTTH, HSPA, LTE). The reuse of network resources and IT components is essential in this regard for composing new services and controlling costs. The packaging and bundling of Voice, TV/Video and internet services with various VAS (Voicemail, E-mail, Hosting, PIN, Alarm, etc.) means that the number of end-to-end use cases rises exponentially. A smart and flexible composition of process building blocks is required to ensure that services can be delivered in various combinations, once again at acceptable cost. For Challengers the issue is to avoid creating solutions that – albeit with new technology – result in the stovepipes of the future.  

VDVL Provisioning Framework

VDVL Service Provisioning Architecture VDVL has developed a generic provisioning framework that enables operators to: • Assemble flexible process building blocks at multiple layers (Packages, Services, Resources)). • Implement generic and configurable product data models so that the northbound CRM interface, for example, remains generic for a variety of services. • Achieve the in-house orchestration by a BPM vendor to be selected by the operator, whereby Cordys and WebMethods are already connected to the VDVL provisioning framework.